Hong Kong Airlines is engaged to establish service culture through talent development, leading to the provision of “Customer Services Training”
“To increase the employee passion, their happiness is the key. When the employees are happy to serve, it can also be felt by the customers and make them satisfied. So, supporting employees is the key for enhancing service quality,”Mr. Stanley Kan, the Director of Service Delivery of Hong Kong Airlines Limited (HKA) shared his view on service culture. HKA shows a good example of supporting the employees through providing a tailor-made “Professional Diploma in Customer Service for Aviation”for its employees. We are the co-organizer of this diploma program. We design the program together with HKA by collecting HKA employees’ opinions so that the program can meet their needs and enhance their skills.