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SGS Service ensures the promise your brand makes to consumers will continue to give them the experiences they pay for and expect. SGS Service is the wisest investment you can make in your biggest asset. Our services included:

Warehouse Audit: Inadequate controls and poor security creates opportunities for counterfeit and stolen goods to make their way into legitimate channels. Warehouse audits include security assessments of systems and procedures for cargo handling at all stages of movement, storage, documentation and receiving.

Retail & Service Audit: Brand owners should manage the customer purchase experience. We can ensure product is properly promoted and displayed at point-of-sale and meets appropriate quality of packaging and expiration date requirements.

Mystery Shopper Analysis: Mystery shopping helps you identify gaps in expectation and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales.

Market Research: We conduct market research and sampling that measure levels of counterfeit and contraband in end markets around the world for specific products with regards to pricing, unauthorized sales, and availability. Our research provides a vital snapshot for senior management to quantify the problem and measure improvements.

Establish Happy Organization: There‘re strong correlation between happy employees and satisfied customers. If employees feel good about their jobs, their happiness would be reflected in the quality of their work and in positive feedback from customers. Our training & research team provides an insight of how to establish the happy working environment and motivate your employees.

Service Commitment & Sustainable Growth: Customers expect services of the highest and most consistent quality. To achieve sustainable growth, enhance the performance standards of your product or service delivery, and add value throughout your service delivery network by Service Certification.

To know more about the SGS Services, please kindly visit “Retail Asia Expo 2013” in HKCEC (Hong Kong Convention and Exhibition Centre) Hall 3F&G, our Booth No: #L15. And JOIN OUR SEMINAR: “Excellent Service Skills to Boost Organization Earning - Measurement Tools and Certification” which will take place during the exhibition: 4 June 2013 (Tuesday) at 12:00pm – 1:00pm.

For detail, please call +(852) 2765 3620.

About SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 75,000 employees, SGS operates a network of over 1,500 offices and laboratories around the world.