SGS Mystery Shopper Audit - Strive for Service Excellence
05 Oct 2012, 14:30
05 Oct 2012, 17:00
Hong Kong, China
Brand name is the most valuable asset of your company, and your frontline staff are the people who give the first impression to consumers about your brand image. Possession of excellent service skills is indispensable for a company, and is becoming the requisite for a company to achieve greater success. The questions are “How can service performance be measured?” and “What assessment tools can we use?”. Mystery Shopper Audit should be a well-known one.
SGS Hong Kong understands that accurate and real-time information can help you make right decisions. In this connection, we proudly provide the Web-based Platform Service, with just a few clicks, you are able to retrieve the latest checklists, and updated data analysis upon online submission of checklists from shoppers. This tool can also be used for measuring the sales competency of staff, which in turn can improve their sales techniques and ultimately give a boost to a company’s sales momentum.
We offer Professional Worldwide Service. Majority of our experienced shoppers are full-time SGS professionals, with full dedication to integrity and data accuracy. All our shoppers are required to attend conscientious training, receive a comprehensive exam and onsite practice before they are qualified as our shoppers. Individual briefing sessions will be arranged for shoppers, making sure that they can grasp all the assessment criteria of each mystery shopping project.
To know more about how SGS Mystery Shopper Audit can enhance your service quality, please kindly join our upcoming seminar: “How to execute the Mystery Shopper Audit effectively?”
Date: October 5, 2012
Time: 2:30 p.m. - 5:00 p.m.
Venue: To be confirmed
Fee: HK$ 100 each
Should you have any questions, please feel free to contact us.
System & Service Certification
t: +852 2765 3620
f: +852 2333 2257
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 70,000 employees, SGS operates a network of over 1,350 offices and laboratories around the world.